Refund policy
Return & Refund Policy – Philly Workwear & Uniform
At Philly Workwear & Uniform, customer satisfaction is important to us. This policy outlines clear and transparent conditions for returns, refunds, and exchanges.
1. Returns Overview
We accept returns for both defective and non-defective products.
- Return window: 30 days from delivery
- Product condition: New, unused, unworn, with original tags and packaging
2. Return Eligibility
To qualify for a return:
- Item must be in original condition (new only)
- All tags and packaging must be included
- A valid proof of purchase is required
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Worn, used, or washed items
- Undergarments
- Customized or personalized products
4. Return Method & Fees
- Return method: By mail
- Return shipping cost: Free (return label included in package)
- Restocking fee: None
⚠️ The provided return label must be used to qualify for free returns.
5. How to Start a Return
To request a return, contact us at:
📧 owner@phillyworkwear.com
Include:
- Order number
- Reason for return
- Photos (required for defective, damaged, or incorrect items)
⚠️ Returns must be approved before shipping. Unauthorized returns will not be accepted.
6. Return Address
Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States
7. Refunds
After receiving and inspecting your return:
- You will be notified of approval or rejection
- If approved, a refund will be issued to your original payment method
Refund Processing Time
- Processed within 5 business days after approval
Important Clarification
-
Original shipping fees are non-refundable, unless:
- The item is defective
- The wrong item was sent
- Financial institutions may take additional time to complete the refund
8. Exchanges
We accept exchanges.
- Exchanges are available for:
- Defective items
- Damaged items
- Incorrect items
- Size or fit issues (if stock is available)
To request an exchange, contact:
📧 owner@phillyworkwear.com
9. Damaged, Defective, or Incorrect Items
Report issues within 3 days of delivery.
Provide clear photos of:
- Item
- Packaging
- Shipping label
We will offer:
- Replacement, or
- Exchange, or
- Full refund (if applicable)
10. Return Shipping Responsibility (Clarified)
- Free return shipping applies to all approved returns
- If the customer does not use the provided return label, shipping costs will not be reimbursed
11. Incorrect Address or Refused Delivery
If an order is returned due to:
- Incorrect/incomplete address, or
- Refusal to accept delivery
Then:
- Original shipping fees are non-refundable
- Reshipping fees may apply
12. Late or Missing Refunds
If your refund has not been received:
- Check your bank or payment provider
- Contact us at 📧 owner@phillyworkwear.com
13. Contact Information
Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States
📞 Phone: +1 (215) 730-7836
📧 Email: owner@phillyworkwear.com