Frequently Asked Questions (FAQ) – Philly Workwear & Uniform
1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and digital wallets including PayPal, Shop Pay, and Google Pay. All payments are processed securely through Shopify’s PCI-compliant checkout.
2. In what currency are your prices listed?
All prices on our website are in USD (United States Dollar).
3. How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday).
Orders placed before 4:00 PM (EST) are usually processed the same day.
Orders placed on weekends or holidays are processed on the next business day.
4. How long does shipping take?
Standard shipping typically takes 3–7 business days, depending on your location. Delivery times may vary due to carrier delays or external factors.
5. Can I change my shipping address after placing an order?
Yes. Please contact us within 24 hours of placing your order at:
After this time, changes cannot be guaranteed.
6. Do you offer local pickup?
Yes, local pickup is available after placing your order online.
Pickup location:
Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States
7. What is your return policy?
We accept returns within 30 days of delivery.
To be eligible:
- Items must be unused, unworn, and in original condition
- Tags and packaging must be included
Some items are non-returnable, including:
- Clearance or final sale items
- Undergarments
- Customized products
To start a return, contact:
📧 owner@phillyworkwear.com
8. Are returns free?
Yes, we offer free returns.
- Returns are handled by mail
- A free return label is included in your package
- The provided label must be used to qualify for free return shipping
9. How long does it take to receive a refund?
Once your return is received and inspected:
- Approved refunds are processed within 5 business days
- Refunds are issued to your original payment method
Your bank may take additional time to complete the transaction.
10. Do you offer exchanges?
Yes, we accept exchanges.
Exchanges are available for:
- Defective or damaged items
- Incorrect items
- Size or fit issues (subject to stock availability)
Contact us at:
📧 owner@phillyworkwear.com
11. What if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery with photos of:
- The item
- Packaging
- Shipping label
We will resolve the issue with a replacement, exchange, or refund.
12. How can I contact you for support?
📧 Email: owner@phillyworkwear.com
📞 Phone: +1 (215) 730-7836
Address:
Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States
13. How do you handle taxes?
Applicable taxes are automatically calculated at checkout based on your shipping location.
14. What should I do if I have billing issues?
Please contact us at:
📧 owner@phillyworkwear.com
We will assist you as quickly as possible.
15. How do you prevent fraud?
All transactions are subject to security checks. Orders suspected of fraudulent or unauthorized activity may be canceled or held for verification.