Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Return & Refund Policy – Philly Workwear & Uniform

At Philly Workwear & Uniform, customer satisfaction is important to us. This policy outlines clear and transparent conditions for returns, refunds, and exchanges.

1. Returns Overview

We accept returns for both defective and non-defective products.

• Return window: 30 days from delivery
• Product condition: New, unused, unworn, with original tags and packaging

2. Return Eligibility

To qualify for a return:

• Item must be in original condition (new only)
• All tags and packaging must be included
• A valid proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items
• Worn, used, or washed items
• Undergarments
• Customized or personalized products

4. Return Method & Fees

• Return method: By mail
• Return shipping cost: Free (return label included in package)
• Restocking fee: None

⚠️ The provided return label must be used to qualify for free returns.

5. How to Start a Return

To request a return, contact us at:
📧 owner@phillyworkwear.com

Include:

• Order number
• Reason for return
• Photos (required for defective, damaged, or incorrect items)

⚠️ Returns must be approved before shipping. Unauthorized returns will not be accepted.

6. Return Address

Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States

7. Refunds

After receiving and inspecting your return:

• You will be notified of approval or rejection
• If approved, a refund will be issued to your original payment method

Refund Processing Time

• Processed within 5 business days after approval

Important Clarification

• Original shipping fees are non-refundable, unless:The item is defectiveThe wrong item was sent
• Financial institutions may take additional time to complete the refund

8. Exchanges

We accept exchanges.

• Exchanges are available for:Defective itemsDamaged itemsIncorrect itemsSize or fit issues (if stock is available)

To request an exchange, contact:
📧 owner@phillyworkwear.com

9. Damaged, Defective, or Incorrect Items

Report issues within 3 days of delivery.

Provide clear photos of:

• Item
• Packaging
• Shipping label

We will offer:

• Replacement, or
• Exchange, or
• Full refund (if applicable)

10. Return Shipping Responsibility (Clarified)

• Free return shipping applies to all approved returns
• If the customer does not use the provided return label, shipping costs will not be reimbursed

11. Incorrect Address or Refused Delivery

If an order is returned due to:

• Incorrect/incomplete address, or
• Refusal to accept delivery

Then:

• Original shipping fees are non-refundable
• Reshipping fees may apply

12. Late or Missing Refunds

If your refund has not been received:

1. Check your bank or payment provider
2. Contact us at 📧 owner@phillyworkwear.com

13. Contact Information

Philly Workwear & Uniform
831 Adams Ave
Philadelphia, PA 19124
United States

📞 Phone: +1 (215) 730-7836
📧 Email: owner@phillyworkwear.com